Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Flame Experience.

100% Satisfaction Guarantee. If you're not satisfied, we'll make it right with a 10% discount.
30-Day Warm Welcome Returns. Not happy with your product? Return it for a full refund. No restocking fees. No return shipping costs.
Straight Fire Customer Support. Experts at your service via phone, chat, or email.
Fast & Free Insured Shipping. No extra charges. Ever.
Safe Ship Promise: Your item is always protected during transit with insured shipping. If the unexpected happens and your purchase encounters damage in transit, rest easy. We swiftly handle freight claims and ensure a speedy, no-fuss replacement. Because your peace of mind is our top priority.
Price Beat Pledge. Find a better price? We’ll beat it.
Veteran Owned & Operated. You experience the same values derived from military service in the business you do with us.
Hassle-Free Warranty Servicing. In the event of a warranty claim we have your back, handling the process from start to finsh.
Buy Now, Pay Later. 3 or 12-month financing options available.
Exceptional Products. Most products are backed by a 2-5 year warranty.
SecureWave Safe Checkout. Your financial information is protected with SSL.

100% Satisfaction Guarantee

If you wouldn’t walk through a bed of hot coals to experience the bliss of sitting in front of your fireplace, send it back to us. No questions asked. We will give you 10% off your purchase at Flame Experience to make sure you get the fireplace you absolutely love and that you are 100% satisfied!

30-Day Warm Welcome Returns (Free)

You want the perfect fireplace, and we want that for you. If you decide you want to return an item for any reason within 30 days after receipt of your order, just email us at info@flameexperience.com with your order number for a full refund. No restocking fees. No return shipping costs. Ever.

Straight Fire Customer Support

Our experts are dedicated to delivering a straight fire experience M-F 0900-1800 & Sat 1000-1400. Take advantage of our phone, chat, or email support to get your questions answered. We are here for you!

Fast & Free Insured Shipping

Free shipping within the Contiguous United States. No extra charges. Ever.

Safe Ship Promise

Get your item free from damage or we replace it. We insure your item every time it ships and handle all freight claims for you. Don't sweat damage during transit. We've got you covered.

Price Beat Pledge

No need to shop for the best price. We guarantee you will find it on our site. If you find the same product on another site at a lower price, just give us a call or send us an email. We’ll beat it!

Hassle-Free Warranty Servicing

Investing in experiences shouldn't be a leap of faith. Encounter an issue? We leap into action, liaising directly with the manufacturer. From processing your warranty claim to ensuring a smooth replacement, we manage it all. Your comfort, our priority.

Veteran Owned & Operated

When you do business with us you’ll experience the same values of Loyalty, Duty, Respect, Selfless Service, Honor, Integrity, and Personal Courage that were instilled in me during my eight years of leading troops as an Army Logistics Officer.

Buy Now, Pay Later

Ignite your shopping experience with our Buy Now, Pay Later feature, exclusively available through ShopPay. This gives you the flexibility to choose 3 or 12 monthly installments, allowing you to experience the flame without breaking the bank.

Exceptional Products

You want the best fireplace products, and you want them to last. That’s why only carry quality products from reputable brands. You can trust that if it’s on this site, it’s a great product. Most products here are backed by a 2-5 year warranty.

SecureWave Safe Checkout

Your transactions are protected with SecureWave Safe Checkout with SSL to ensure your financial information is protected against fraud.