Thank you for choosing to shop with us at flameexperience.com . This payment policy outlines the terms and conditions regarding the payment process for all purchases made through our ecommerce store. Please read this policy carefully before making a purchase. By placing an order, you agree to adhere to the following payment guidelines:
- Payment Methods: We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express, Discover, etc.)
- PayPal
- Apple Pay
- Google Pay
- Bank transfers (for select countries)
- Currency: All transactions on our ecommerce store are processed in the currency specified on the website. If you are making a purchase from a country with a different currency, your payment will be converted at the prevailing exchange rate.
- Payment Security: We take the security of your payment information seriously. All payment transactions are encrypted and processed through secure and trusted payment gateways. We do not store your credit card or payment information on our servers.
- Order Confirmation: After placing an order, you will receive an order confirmation email that includes the details of your purchase, including the total amount charged to your selected payment method. Please review this information carefully and contact our customer support immediately if you notice any discrepancies.
- Payment Verification: In some cases, we may require additional verification for your payment to prevent fraud and ensure the security of our customers. If your order requires verification, we may contact you via email or phone to request additional information. Your order will be processed once the verification process is complete.
- Payment Errors: If you encounter any errors or issues during the payment process, please contact our customer support team for assistance. We will make every effort to resolve the problem promptly and ensure a smooth payment experience for you.
- Payment Disputes and Refunds: In the event of a payment dispute or the need for a refund, please refer to our Refund Policy for detailed information on the process and eligibility criteria. We strive to handle refund requests promptly and fairly in accordance with our policies.
- Taxes and Duties: Any applicable taxes, customs duties, or import fees will be calculated and added to your order during the checkout process. These charges are determined by your country's regulations and are your responsibility as the buyer.
- Payment Terms: Payment is due at the time of purchase. We do not offer cash-on-delivery or payment upon pickup options for online orders.
- Payment Policy Updates: We reserve the right to update or modify our payment policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
If you have any questions or require further clarification regarding our payment policy, please contact our customer support team. We are here to assist you and ensure a seamless shopping experience.
Thank you for your cooperation and support.
Email: info@flameexperience.com
Phone: +1 (877) 806-4591